Queue Me In is Cornell's only office hour management platform.
Role: Product Manager (Former Designer)
Team: 1 Technical Project Manager, 4 Developers, 2 Designers
Timeline: Feb 2018 - May 2020
Overview
In Spring 2018, I joined Cornell Design & Tech Initiative, a project team dedicated to solving community problems.
One of their newest projects was Queue Me In, an office hour management web app, aimed at simplifying busy TA office hours.
On the QMI team, I was a designer for 2 semesters before becoming the Product Manager in Spring 2019.
Role
As a designer,
I completed the first iterations of the desktop version of Queue Me In, used 60% of the time among users. Main features include:
students queuing a question, TAs resolving questions, and dashboard analytics for professors.
In my final semester as a designer,
we piloted QMI with one Cornell course, to gather feedback and improve. The following semester, I became
PM and the team began work towards QMI v2, an improved model capable of scaling up to multiple courses.
Key changes from MVP to v2:
- 1. Self-Enrollment
- 2. Assigned TAs
- 3. Analytics
In my final semester as PM, Queue Me In was in use by 6 Cornell courses, with over 2,000 unique visitors per semester.
COVID-19 Impact
During my last semester at Cornell, classes went online halfway through the semester. Our team saw
this as a great opportunity to think deeper about the future of virtual learning, and how products
such as Queue Me In can supplement online classes for a higher quality learning experience. We had many
conversations about Zoom link integration and improved real-time communication, which
I hope to see come to fruition in the near future for Queue Me In.
